These booking policies apply to all cleaning services provided by The Clean Standard LLC. Please review them before scheduling.
All services start with a free quote. You can request one by:
We respond to every inquiry within 24 hours, often the same day during business hours (Mon–Fri, 8am–5pm).
Commercial and recurring residential clients may receive an in-person walkthrough before service begins. Walkthroughs are free and carry no obligation.
Once a quote is accepted, service is confirmed via written confirmation (email or text) that includes:
We provide arrival windows rather than exact arrival times so we can deliver consistent quality without rushing. Most windows are 1–2 hours; STR turnovers are scheduled to specific check-in deadlines.
STR turnovers operate on tighter windows and have separate cancellation terms outlined during onboarding.
If our team arrives and cannot access the property within 15 minutes (and we cannot reach you), the visit is treated as a same-day cancellation and the full service fee may apply.
Add-ons (inside ovens, fridge cleaning, etc.) and scope changes must be requested at least 24 hours in advance so we can allocate the right time and team. Same-day add-ons are accommodated when possible.
We are happy to work around pets and family in the home. For everyone's safety, please secure pets that may be reactive to vacuums or unfamiliar people.
If you are ever unhappy with a clean, contact us within 24 hours of service and we will return to address the issue at no charge.
We observe major US holidays. Affected appointments are rescheduled in advance with as much notice as possible.
Drop your phone and email below and we will send your code, along with a quick text or call to walk you through your free quote.
You are on the list. Mention CLEAN10 when we call to apply 10% off your first clean.
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